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Returns & Exchanges
At ONE, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Package Your Items
Place the unworn items with original tags still attached into their original packaging or a secure mailing box.
3
Attach the Label
Print the prepaid shipping label provided via email and affix it securely to the outside of your return package.
4
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing