Frequently Asked Questions
Everything you need to know about shopping with ONE.
What is the standard shipping timeframe?
We offer domestic shipping within 3-5 business days. International orders typically arrive within 7-14 business days depending on the destination and customs processing.
How do I return an item?
You can return any unworn item with original tags attached within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At ONE, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.